What metal and stones do you use to make jewellery?
All our jewellery is made by using bis hallmarked pure gold studded with certified diamonds and gemstones(diamond, ruby, emerald, pearl etc).

What is the resale value of the products?
We are very confident of our products, gold, silver prices are always on the increase and the prices of diamonds and gemstones (diamond, ruby, emerald) etc are also increasing due to rarity resulting in a fair resale value.

Can I return the products if I am not satisfied with the purchase?
Yes you can,kindly visit the100% money back guarantee policy in the terms and conditions page.

Can I exchange products if I am not satisfied with the purchase?
Yes you can,kindly visit the 100% exchange guarantee policy in the terms and conditions page.

What if the product is defective when I receive it?
In the unfortunate event where we have shipped you a broken or defective item, we will gladly exchange it for a new item and even pay for your shipping to and from our warehouse. Please email us or Contact us one of our representatives will gladly assist you.

What if I need changes in a particular piece?
All the products are designed in house. This gives us the flexibility to alter it any way, shape or form that you may desire. If you need any changes in your selection kindly contact our customer care department and we will take care of it for you. You may also email us or contact us one of our representatives will gladly assist you.

I had placed an order online and haven�t received it as yet, When will I receive my order?
You may track your order online by logging into your account and checking the status of your order. You may also email us or Contact us one of our representatives will gladly assist you.

How will you ship my order?
Your orders will be shipped via a reputable courier company. Please note that all orders require a signature by showing your valid proof of identity for release of the product for more information visit the shipping and delivery column in the terms and conditions page.

Will you inform me before you ship my order so I may arrange for someone to sign for it?
We will notify you via email that your order has been shipped with the tracking number on the website where you may track it, for more details please check the shipping and delivery column in the terms and conditions page.

Why are your prices lower than a local jewellery store?
All our products are designed and manufactured in house hence wholesale margins and retail margins are avoided, which are indirectly passed on to the customer.

How secure is the online transaction or online purchase?
Please visit the privacy policy page in the website.

What is the shipping tariff and shipping time for all the products? Please visit the terms and conditions page and check the shipping and delivery column.

What are the payment terms?
Please visit the terms and conditions page and check the payment methods column.

Purchasing online cheaper than purchasing from a local store?
Purchasing online is cheaper because online store will be having minimal overheads like rent, establishment costs, salaries etc, while transacting online only extra cost incurring will be courier charges which will be minimal, also time and expense visiting a local store can be avoided.